English with Kirsty – episode 145
Telephone skills – when using the telephone is not the best option
You can listen to episode 145 here:
Telephone skills are important, but there are times when using the telephone actually makes a job take longer.
I want my business English students to feel confident about using the telephone, but also to decide whether making a phone call is the best way to get a job done. Here are some things to consider.
Here is the original article that I published on my blog.
You may also like:
Ending conversations with difficult callers
10 tips for effective communication on the telephone
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