English with Kirsty – episode 68
The small things count – customer service and general conversations
You can listen to episode 68 here:
In this episode, I talk about an experience that I had last week. I had two meetings with two very different people. One of them got a new customer and the other lost the chance to do business because of his poor customer service. I talk about some lessons that can be learned from this experience.
I also mentioned my business English club. You can find out more about it here.
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