Episode 4

English with Kirsty – episode 4

“I don’t know!”

In this episode I show you some vocabulary so that you can say a bit more than just “I don’t know” to customers and colleagues.

You can listen to episode 4 here:

This is the vocabulary that I mentioned during the episode:

Different ways of saying the same thing:

  • I don’t know
  • I have no idea/no idea
  • I haven’t got a clue

You aren’t sure

  • I believe that
  • I think that
  • I don’t know for certain but

  • I’m not 100% sure but
  • You’ll need to check, but I think

2. you will help

  • I don’t know but I’ll find out
  • I don’t have that information at the moment but I will call you back/email you/let you know when I have it.
  • I don’t know I’ll get back to you by the end of the day.
  • I’m not sure about that. Leave it with me and I’ll find out.
  • I need to speak with a colleague first but I’ll come back to you later.
  • I need to check the details and I’ll come back to you when I’ve done that.
  • Unfortunately I can’t remember. I’ll send you an email to confirm the details later.

3. you offer a suggestion

  • I don’t know the answer to that but you could ask …
  • I’m not sure. Have you looked in the file/on the intranet/in the HR manual?
  • You could try calling/emailing/speaking with …
  • That’s not something that we deal with in this department. You need to contact … (The number is …)
  • The information that you are looking for is on our website. (I’ll send you the link.)
  • Unfortunately I can’t help you with that but you could…
  • I also mentioned my Facebook page. Come and visit my visit my Facebook page. where you’ll find tips, questions, word games and articles about learning and the English language.

    Kirsty working with students

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